Refund Policy
When a payment is returned, and how to ask.
Services and appointments
Refunds for individual sessions follow the notice period set out in the cancellation policy. Cancel in time and the payment is refunded or held as credit; cancel late or miss the appointment and the fee is retained, because the time was reserved for you and cannot be filled at short notice.
Published refund terms
Teacher-training tuition is refundable less a $500 cancellation fee. For the 300-hour training, refunds are available up to 45 days before the start date, less the $500 deposit.
Memberships and passes
A recurring plan can be cancelled at any time to stop further billing. The period already paid for runs to its end rather than being refunded part-way, and access continues until then.
Digital products
Recordings, downloads and course access are delivered immediately and cannot be returned, so they are not refundable once accessed. If a file is faulty, incomplete or not what was described, it will be repaired, replaced or refunded.
Retreats
Retreats are booked against accommodation and venue costs that are committed well in advance, so they carry their own terms, published with each retreat. Travel insurance is strongly recommended. If a retreat is cancelled by Cathy Madeo Yoga, participants may transfer to another date or take a refund of what they paid.
If a session is cancelled by us
If Cathy Madeo Yoga has to cancel or cannot deliver, you choose between rescheduling, a credit, or a full refund of what you paid.
Your statutory rights
Nothing here affects the rights you have under consumer law, including any cooling-off period that applies to your purchase.
How to request a refund
Get in touch through the contact page with the booking or order reference and the date. Approved refunds are returned to the original payment method, and the payment provider's own processing time then applies.
Contact
Questions about these policies can be sent through the contact page, or any of the channels listed on the links page.